The General Directorate of PROSESCAN, aware of the new rules of competition in the Community sphere in order to ensure and progressively improve the quality of all our systems and equipment, wishes to inform our distinguished clients that it will be our inalienable objective to work at the level that it marks. the international standard UNE-EN ISO 9001: 2015, and ensure that our products comply with the legal, regulatory and customer specifications that in each case affect them in accordance with the following protocol-decalogue of rigorous compliance.
- Our clients are the source of work that allows us to support our families. Thanks to the deference of our clients, we can renew and recycle ourselves while maintaining levels of research, development and quality in continuous technological evolution.
- When a client expresses his concern for a product, finish or service, there begins a new opportunity that highlights the capacity of understanding and effectiveness of our employees to please any suggestion in the interest of always increasing the degree of satisfaction of our clients.
- Our employees have learned not to say “NO”. A friendly smile, a gesture of interest, a sample of reflection …, and behind it, the immediate effort to satisfy the most rigorous demands places us where the client allows us.
- At PROSESCAN, we are all one more, at the customer’s service to improve the quality policy. We all have the obligation to constantly think about improvements that benefit the offer of the product and occurrences that provide differential characteristics with our competitors.
- When we investigate new developments, we do so with the hope of offering the client an advance that will help them solve their concerns and, in many cases, anticipate them, looking for that gesture of recognition that stimulates us and encourages us to keep thinking.
- We know and are aware that times change and years of abundance and consumption can reverse economies and slow growth, creating difficult situations for companies and their employees. For this reason, we maintain a humble, helpful and creative attitude so that when the time comes, we can continue to offer economic solutions while maintaining the same quality policy while continuing to investigate.
- Quality management is the priority objective of all the personnel integrated in PROSESCAN, convinced that it will help us achieve a system of continuous improvement in the effectiveness of the quality management system with semi-annual parameters that force us to measure, evaluate and achieve the intended objectives.
- The PROSESCAN Directorate determines, with the heads of all the departments, the quality policy given to all the Company’s personnel, ensuring strict compliance with the quality improvement program, the Direction itself committing to provide the material and human resources that are necessary for the reach and development of each and every one of them.
- In conclusion, from the first screw of a piece of equipment to the last clip of its packaging, we enjoy following a very broad concept of quality policy that specializes and sensitizes us in favor of those who ultimately stimulate us with their kind consideration.